Job Title: Patron Services Manager
To apply, send a resume, cover letter, and 3 professional references to the Executive Director at director@ysomusic.org.
Reports To: Executive Director
Supervises: None
Position: Part time (30 hours a week), Salaried, Nonexempt, at-will
Compensation: $38,000–44,000 per annum
Supervises: none
Reviews: Annual reviews in July
Benefits: Paid time off and paid holidays as described in the current employee manual, and employer sponsored health insurance plan.
Job Duties and Responsibilities
SUBSCRIPTION SALES: holds primary responsibility for management of subscription and other YSO-managed ticket sales and serves as primary liaison with the Capitol Theatre box office and front-of-house staff.
- Plan and manage annual subscription order intake process; organize order forms, process subscription payments and ensure timely update of subscriber data to facilitate weekly campaign reporting
- Invoice and track installment subscription orders and payments
- Manage subscriber seating requests
- Create subscription order reports for the Capitol Theatre box office to facilitate printing of physical tickets; oversee proofing and mailing of subscription tickets and related information
- Collect and analyze audience ticket sales data
- Act as primary liaison with Capitol Theatre box office and patron service staff for matters related to ticket sales, patron seating and audience services
- Manage ticket sales for events presented outside the Capitol Theatre as needed
GROUP SALES: Manage group ticket sales; collaborate with colleagues to identify and solicit potential group sales opportunities.
EDUCATION: Works with school districts, schools and teachers to facilitate scheduling of school-based educational programs.
- Coordinate attendance at the YSO’s annual Student Concerts at the Capitol Theatre. Coordinate busing and seating arrangements between the Yakima School District and theater staff; and collect and manage reservations, seating and busing details for other districts and home/private school groups.
- Follow up with teachers, administrators, and theater staff as appropriate to assess each program and identify potential improvements in quality and efficiency of execution
MUSICIAN HOUSING: Primary responsibility for acquiring musician housing.
- Secure private home housing for orchestra musicians as needed, to minimize the cost to the YSO.
- When needed, secure, at a below-market rate, hotel rooms for musicians without private housing.
MUSICIAN HOUSING: Primary responsibility for acquiring musician housing.
- Secure private home housing for orchestra musicians as needed, to minimize the cost to the YSO.
- When needed, secure, at a below-market rate, hotel rooms for musicians without private housing.
COMPLIMENTARY TICKETS MANAGEMENT: Manage the distribution of Complimentary tickets.
- Distribute Complimentary tickets at least two weeks in advance of concerts to sponsors, YYSO and YAMA students, YSO Musicians, and homestay hosts as approved by the Executive Director.
RECEPTION: The Patron Relations Manager serves as the primary point of patron reception in the YSO office.
- Provide first-level telephone and office reception service
- Collaborate with colleagues to develop and maintain a roster of volunteers for subscription sales and management projects and other ticketing and audience-oriented activities
VOLUNTEER MANAGEMENT: Act as the primary point of contact with YSO volunteers. Manage the scheduling of volunteer work for the YSO.
Other duties as assigned by the Executive Director
